Please read these terms carefully before using our services.
By accessing and using the services provided by HyEnergy Solutions Pty Ltd ("we", "our", or "us"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
HyEnergy Solutions operates primarily as a business-to-business (B2B) professional services provider. Our platform serves as a client portal for existing clients and approved users to access electrical design services, project management tools, and related professional resources.
We provide the following services through our platform:
Registration Process: Our platform uses an approval-based registration system. When you create an account, you must provide information that is accurate, complete, and current at all times. Your account will be placed in pending status until approved by our administrators.
Account Security: You are responsible for safeguarding your password, passkeys, and API tokens, and for all activities that occur under your account. You agree not to disclose your credentials to any unauthorized third party.
Account Status: We reserve the right to approve, reject, suspend, or ban accounts at our discretion. Rejected applications will prevent future registrations with the same email address.
Our platform assigns different roles with varying access levels:
Role assignments are determined by us and may be modified based on your relationship with our organization and business requirements.
You agree not to use the service to:
User-Generated Content: You retain ownership of content you upload or submit through our platform, including project data, files, and communications. By submitting content, you grant us a license to use, store, and process it as necessary to provide our services.
Project Forms and Sharing: Project forms created through our platform may be shared with designated recipients via secure tokens. You are responsible for ensuring appropriate permissions before sharing sensitive project information.
Data Accuracy: You are responsible for the accuracy and completeness of all data submitted through our platform, including project details, contact information, and technical specifications.
API Access: API access is limited to authorized staff members and requires valid authentication tokens. API usage is subject to rate limits and usage monitoring.
API Restrictions: You may not resell, redistribute, or provide API access to third parties without our express written consent. API tokens are confidential and must be kept secure.
Integration Responsibilities: You are responsible for the proper implementation and security of any integrations using our API.
Access to training videos and educational materials is provided as part of our service. You may not record, redistribute, or share training content with unauthorized parties. Training progress and completion records are maintained for your account.
We provide file storage and management services subject to storage limits and acceptable use policies. You are responsible for maintaining backups of critical data. We reserve the right to remove files that violate our policies or consume excessive resources.
The service and its original content, features, and functionality are and will remain the exclusive property of HyEnergy Solutions Pty Ltd and its licensors. The service is protected by copyright and other laws. Our trade names and branding may not be used in connection with any product or service without our prior written consent.
Our software products are licensed, not sold. We grant you a limited, non-exclusive, non-transferable, and revocable license to use our software solely for your internal business purposes in accordance with these terms. You may not copy, modify, distribute, sell, or lease any part of our software.
The following activities are strictly prohibited:
Our platform integrates with various third-party services for functionality, security, and analytics. Your use of these integrated services is subject to their respective terms and conditions. We are not responsible for the availability, performance, or policies of third-party services.
Your privacy is important to us. As an organisation with an annual turnover exceeding $3 million, we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) in our handling of personal information.
Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated by reference into these Terms. Please review our Privacy Policy to understand:
In no event shall HyEnergy Solutions Pty Ltd, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the service.
The service is provided on an "AS IS" and "AS AVAILABLE" basis. We make no warranties, expressed or implied, and hereby disclaim all warranties, including without limitation, warranties of merchantability, fitness for a particular purpose, and non-infringement.
We may terminate or suspend your account and bar access to the service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms. Upon termination, your access to the service will cease immediately, and any data associated with your account may be deleted.
We shall not be liable for any failure to perform our obligations where such failure is a result of circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, fire, labor disputes, government actions, or technical failures beyond our control.
These Terms shall be interpreted and governed by the laws of Queensland, Australia, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. It is your responsibility to review these Terms periodically for changes. Your continued use of the service after any modifications to these Terms constitutes acceptance of those changes.
If you have any questions about these Terms of Service, please contact us via our Contact page or email legal@hyenergysolutions.com.au.
Last Updated: October 24, 2025